Do you listen, or do you hear?

Celeste Headlee says: “When your job hinges on how well you talk to people, you learn a lot about how to have conversations — and that most of us don’t converse very well.”

Regardless of your position in the practice, it’s a fair bet that conversation is a BIG part of it. And in her 2016 Ted Talk, Celeste outlines ten ways to have a better conversation. Her Ted Talk is only 11 minutes. And when you watch it, you’ll find it is just as relevant in 2023 as in 2016. You see, the art of conversation is a timeless skill. Here’s the list:

1. Don’t multitask.
2. Enter every conversation assuming that you have something to learn.
3. Use open-ended questions.
4. Go with the flow.
5. If you don’t know, say you don’t know.
6. Don’t equate your experience with theirs- It is never the same.
7. Try not to repeat yourself.
8. Stay out of the weeds.
9. Listen.
10. Be brief.

Today, I want to talk about number nine – Listen. 

Most recently, I heard Mike Rowe (The Dirty Jobs guy) interview Celeste on his podcast:  “A lot of people assume when they talk about listening, they are talking about hearing. Hearing is physiological. Listening is cognitive…Think about how much time we spend training people in public speaking. And we spend no time training them to listen, which is actually the harder of the two.”

I’ve attended countless courses during my career in dentistry about how to communicate, have a conversation, give a presentation, make a speech, etc. I have NEVER attended a course on how to listen. And I think we need more of that. After all, as Celeste reminds us, a real conversation involves both speaking and listening. Whether it’s a conversation with a team member, boss, patient, spouse, or child – the same principle applies. And it’s time we all listened a little bit more.

You Can Conquer It.

We all face challenges. This virtual workshop on Saturday, June 3rd, is designed to teach you how to conquer, rather than survive, them. Reserve your seat TODAY!

100% of your registration fee goes to Challenged Athletes Foundation.

The Best 90 Seconds of Advice I Heard This Week

Tom Peters is coauthor of In Search of Excellence — “a book that changed how the world does business and is often tagged as the best business book ever.” A few days ago, he retired, at the age of 80. He published his most recent book last year. One of the things I always admired about him was that he “gave it away” in so many ways. Even today, you can find his PowerPoint presentations, insights, writings, and decks as far back as 1966. The principles still apply.

However, my favorite insight of his is these 90 seconds …

What I’m Reading Right Now

Here’s what’s on my shelf right now. I rarely read a book from start to finish. I’ll read a few chapters, then jump to another and back. I know this might drive some people crazy, but my mind “craves” certain things at certain times. And, I’m trying tor fill my brain more often with “the good stuff” rather than the endless scroll of doom and gloom news, social media, an a loaded inbox. What are you reading?

Tell me what you’re reading and why you love it here.

One Ingredient Makes A World Of Difference

The next time you want a really good cookie – make this one.